It is the policy of Vortex Valves Europe Limited:

• to offer products and after sales service of the highest possible standard to their clients by following the ethos and requirements of BSEN ISO9001:2000.
• will take every possible step to ensure they are aware of their client’s expectations and needs and industry trends that may affect their level of service.
• will ensure all their staff, are fully trained to enable them to perform tasks required of them to the best of their ability. Their ability and suitability to perform tasks will be monitored on a daily basis supported by a formal annual review.
• will set and regularly review business objectives as outlined in our Business Strategy Overview to monitor, measure and modify company procedures whenever necessary.
• will utilize the feedback from these processes and take preventative action when necessary to maintain the required level of customer service and satisfaction.
• will take every step necessary to ensure all processes are safe and environmentally friendly.
• The company’s quality of performance and level of service will never be considered as complete as the business ethos is based upon continuous review and improvement.